Cancellation & Refund Policy

1.1 Unpaid Backings. If your payment has not been confirmed, Buyant will release your committed units from the Rally. No refund is required because no confirmed funds were received.

1.2 Paid Backings. If your payment has already been confirmed, Buyant will remove your units from the Rally and process a full refund to the original payment channel.

1.3 Effect on Rally Progress. Cancelled units are removed from Rally progress, including MOQ counts, price tier counts, and applicable Pioneer or Early Backer slot counts.

2.1 MOQ Reached. After MOQ is reached, your backing becomes locked for fulfilment and cannot be cancelled through the normal cancellation flow.

2.2 Manufacturer Payment. Where funds have been released to the Manufacturer or committed toward fulfilment, Buyant cannot treat the backing as a normal cancellation.

2.3 Buyer Protection. Issues after this point are handled under buyer protection, inspection, warranty, defect, fulfilment, or support rules rather than voluntary cancellation.

3.1 Before MOQ. Before MOQ, a Reserve deposit may be cancelled and refunded if payment has been confirmed.

3.2 After MOQ. After MOQ, the Reserve deposit becomes non-refundable because Buyant may commit capital and supplier obligations to secure the order.

3.3 Outstanding Balance. Any remaining Reserve balance is handled according to the Reserve terms shown before payment and in the Terms of Service.

4.1 Rally Failure. If a Rally fails to reach MOQ within its time window, eligible paid Backers receive a full refund. Refunds are processed without platform deductions.

4.2 Buyant Cancellation. If Buyant cancels a Rally before fulfilment, eligible paid Backers receive a full refund unless a separate buyer protection process applies.

4.3 Order Cannot Be Fulfilled. If the Manufacturer cannot deliver after MOQ was reached, Buyant cancels fulfilment and refunds every Backer who has not collected goods in full, including Reserve deposits.

4.4 Refund Timeline. Refunds are typically processed within seventy-two (72) hours, subject to bank or payment-provider timelines.

5.1 Original Payment Channel. Refunds are sent through Paystack back to the original payment channel (card, bank account or USSD). If that channel cannot receive the refund, Buyant contacts you and pays it to a verified bank account instead.

5.2 Bank Processing. Once Buyant initiates a refund, final settlement may depend on the processing timelines of banks, card networks, or payment providers.

5.3 Notifications. Buyant notifies you by in-app notification, email or WhatsApp when a refund begins processing and again when Paystack confirms it is complete. Every refund and its status is visible on the order in My Rallies.

6.1 How to Report. Open the order in My Rallies and choose “Report a problem”, or contact support with your Rally name, backing reference and payment reference. Visible defects, wrong or missing units: within 72 hours of collection. Hidden defects: within 14 days. Delivery delays: once 90 days have passed since MOQ without goods at the Hub. Refund problems: at any time.

6.2 Review and Outcomes. Buyant responds within 5 business days and aims to resolve cases within 14 days. Outcomes may be replacement units, a warranty repair, a partial refund for affected units, or a full refund. Approved refunds are paid through Paystack.

6.3 Card Chargebacks. Please raise problems with Buyant before disputing a card payment with your bank. Chargebacks are handled through Paystack, and Buyant submits the order and collection records as evidence.

6.4 Escalation. If you disagree with an outcome, reply on the case within 30 days for a further review. Unresolved disputes may then be referred to arbitration under Clause 18 of the Terms of Service.